To place an order, simply browse our store, add your desired items to the cart. Please check the product details before you proceed to checkout. Enter your shipping details and complete the payment. You’ll receive an email confirmation once your order is placed.

We accept major credit/debit cards (Visa, Mastercard, American Express), and other secure payment options displayed at checkout.

Yes, you may cancel your order without any penalty, as long as it has not been shipped or entered the production stage. To request a cancellation, please contact us as soon as possible at support@barbaraaleks.co.

If you have entered an incorrect or auto-filled address, please reply to your order confirmation email or contact us immediately at support@barbaraaleks.co to request an update.

If you notify us within 24 hours, we can update the shipping address. at no additional cost.
If the order has already been shipped, the address cannot be modified. Any additional shipping costs due to an incorrect address will be the customer's responsibility.

To avoid any issues, please double-check your address before completing your purchase.

Your payment may be declined due to insufficient funds, incorrect card details, or security restrictions set by your bank. Please verify your information and try again or use an alternative payment method. If the problem continues, we recommend contacting your bank or payment provider for assistance.

We try our best to ship items as fast as we can. Please allow 3-5 days production time for your order to ship out.

Tracking numbers will be updated after your order has been SHIPPED. If you don't have a tracking number after 7 business days please email us at support@barbaraaleks.co.

Shipping times vary as we ship worldwide from different fulfillment centers based on your location. The average shipping time is support@barbaraaleks.co business days.

Once your order has been shipped, you will receive an email with a tracking number and a link to monitor your package’s status. You can also track your order using the "Track My Order" link on our website. If you don’t see the email in your inbox, please check your spam or junk folder, as it may have been filtered there.

Tracking information may take a few days to update after your order has been shipped. If there are no updates for more than 10 business days, please contact us for assistance.

We recommend checking your tracking information first to see the latest status of your order. If your package is significantly delayed beyond the estimated shipping time, please reach out to us, and we’ll assist you in resolving the issue.

If your package is lost in transit or misplaced by the carrier, we will coordinate with them to locate it or provide a replacement. However, we are not responsible for packages that are stolen after delivery.

If the carrier marks the package as delivered but the customer hasn’t received it, we are unable to offer a reshipment or refund. We recommend checking with household members, neighbors, or the local post office for more information. If the package is still missing, please contact the carrier for further assistance. For further assistance, please contact our support team.

Unfortunately, we cannot offer refunds for orders returned to us due to incorrect or incomplete addresses provided by customers.

In such cases, we will hold the order until we receive the correct address from you. Please note that you will be responsible for covering all additional shipping costs incurred for reshipping the order. Unfortunately, we’re unable to refund these costs.

No, we do not accept returns for reasons other than defects or damages. Please ensure that you carefully review your order and check the product details before purchasing.

If your item arrives defective,incorrect or damaged, you are eligible for a refund or replacement. You must contact us within 7 days of receiving your order to initiate a return. Please refer to our Returns & Refund Policy for instructions.

Strictly no returns for international orders.

Email us at support@barbaraaleks.co with your order number, description of the issue, and attach photos showing the defect of the item(s) that you received. We’ll provide return instructions.

If you receive an incorrect item, please contact us within 7 days of delivery with your order number and clear photos of the item received. Once verified, we will arrange for the correct item to be sent or provide an appropriate resolution.

Refunds are only available for defective, incorrect or damaged items. To request a refund, you must notify us within 7 days and provide clear photos of the issue. Once approved, we will process your refund. For more details, please refer to our Returns & Refund Policy page.

Return shipping costs are the customer’s responsibility unless the item arrives defective, incorrect, or damaged.

Once we receive and inspect the returned item, refunds are processed within 5-7 business days and issued to the original payment method. Please note that if the wrong item is returned, an incorrect item is sent, or the return reason does not match the approved request, the refund may not be processed.

Please note that we do not offer exchanges of any kind. If you need a different item, we recommend placing a new order after returning your original purchase (if eligible for a return).

Since we ship from multiple warehouses, your items may be sent separately if they are fulfilled from different locations.

Each product page includes a detailed size chart. Please review the measurements carefully before placing your order.

Yes! We occasionally run sales and promotions. Subscribe to our newsletter or follow us on social media for the latest deals.

Absolutely! Please send us an email to support@barbaraaleks.co and we will be happy to assist you in any way we can!